Domestic Shipping Policy

Shipment processing time

All orders are processed within five business days of order for in stock items.  Shipping for all custom items will be processed at time of order fulfillment.

Shipments will not be delivered on weekends or holidays unless indicated that such will be available at time of order or fulfillment.  During high volume periods, customers may experience delays. If such delay is going to occur, the customer will be notified via email.

Shipping rates and delivery estimates

Customize the following: Shipping charges for your order will be calculated and displayed at checkout.

 

Shipment method

Estimated delivery time

Shipment cost

Inside front door

7 to 14 days from ship date

Free on orders over $500,

however, free shipping may be

available on smaller orders.  See

products for more details.

White glove*

7 to 14 days from ship date

TBD

UPS **

1-2 business days

Free

 

*Some items will require white glove delivery and regular delivery will not be available for those items. White glove delivery will have an additional charge for such items.

**UPS shipping available on some items and will be indicated on website.

Shipment to P.O. boxes or APO/FPO addresses

Willow and Albert Home will not ship to P.O. Boxes or APO/FPO addresses.

Shipment confirmation and order tracking

Customers will receive shipping confirmation and order tracking within 2 business days of order fulfillment.

Customs, duties, and taxes

[Willow and Albert Home is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Willow and Albert Home is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

Willow and Albert Home is not shipping to international locations at this time.  Exceptions include Canada and Mexico.  Free shipping is not available to Canada or Mexico unless specified on website that it is available for item being shipped.