All reduced items are non-refundable unless noted.
Every Jaipur Living rug is warranted against manufacturing defects for one (1) year from original purchase date. Jaipur Living may replace or repair at its discretion without charge.
Claims for damage arising from negligence or improper cleaning will not be accepted.
When we provide a delivery date, it is not a guarantee but rather the best estimate of the date based on when the product(s) will be shipped by Jaipur Living. Jaipur Living assumes no liability for loss of profits, special, incidental or consequential damages due to shipping
or delivery delays. Jaipur Living assumes no responsibility for collection of loss or damage claims. Any visible loss or damage to a shipment must be indicated by a notation made by the carrier's agent on the delivery receipt before
the receipt is signed. The notation must clearly specify the extent of loss, shortage or damage.
Cancellations are not guaranteed. In-stock items are shipped within a few hours of order placement and typically ship before they can be cancelled. Consequently, Jaipur Living may only allow cancellations for backordered items only. Cancellation requests must be submitted at least 24 hours prior to the shipment date. All cancellation requests must be submitted in writing.
If a cancellation request is made after shipment of an order, the cancellation will be treated as a return and all shipping charges to and from customer for the subsequent return will be the customer's responsibility.
Jaipur Living allows returns in accordance with this paragraph. Rugs in original condition may be returned within 60 days from receipt with a 15% restocking fee. The applicable restocking fee will be 15% of the price of the rug, with a minimum fee of $15.00, but not to exceed $500.00.
Jaipur Living does not accept the return or exchange of custom orders or accessories such as rug pads, pillows, poufs and throws. All clearance and discounted items are final sale, and final sale items cannot be returned or exchanged.